Are Baltic Banks Client-Friendly?
02/11/2009, 08:42—a look at the "Baltic Banking 2009" report by EPSI Baltic
By Oleg K. Temple, November 2009.
Since 2004 EPSI Baltic has been monitoring the pulse of the consumer trends in the Baltic region, analysing numerous public polls and studies in the financial, telecommunication, general insurance and other fields. The latest EPSI study focuses on the banking sector of the three Baltic States: Estonia, Latvia and Lithuania. No one is shocked that during this time of global economic downturn the satisfaction rating of clients takes a dive, on the contrary, what raises eyebrows is the reaction, or rather lack thereof of the Norwegian and Estonian consumer.